What guidelines should you follow to help consumers understand the information?

Following the approved scripts and speaking clearly is essential for helping consumers understand information effectively. Approved scripts are designed to ensure that all necessary information is conveyed accurately and comprehensively, as they are crafted based on best practices and regulatory guidelines. This consistency helps prevent misunderstandings and ensures that consumers receive the information they need to make informed decisions.

Speaking clearly further enhances communication, as it aids in comprehension and allows consumers to grasp the details without confusion. This combination of using structured communication and clarity reflects a commitment to ethical practices within the healthcare industry, ensuring that consumer rights to information and understanding are upheld.

In contrast, other approaches—such as speaking loudly, only providing information when asked, or ignoring questions—are less effective. They can lead to misunderstandings, lack of engagement, and a failure to provide the necessary support that consumers need to navigate their healthcare options.